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- https://knowledge.exlibrisgroup.com/360_Services/360_Link/Knowledge_Articles/What_Are_the_Common_Causes_of_Full_Text_Linking_Problems%2C_and_How_Can_Linking_Be_Improved%3FWhat are the common causes of full text linking problems, and how can linking be improved? This article describes some of the common issues inherent to OpenURL linking that can cause full text linkin...What are the common causes of full text linking problems, and how can linking be improved? This article describes some of the common issues inherent to OpenURL linking that can cause full text linking problems, and how Ex Libris is constantly improving methodologies, technology, and vendor relations to improve linking success for SFX, Alma, and 360 Link customers. It also provides some tips that customers can follow to improve linking success.
- https://knowledge.exlibrisgroup.com/Alma/Knowledge_Articles/Bibliographic_overlay_of_portfolio_record_causes_parser_not_to_link_to_journal_levelArticle Type: General Problem Symptoms: Overlay of a PubMed Community Zone (CZ) bib record (e.g. via Connexion) may cause the Uresolver parser to stop linking to journal level Cause: The PubMed Centra...Article Type: General Problem Symptoms: Overlay of a PubMed Community Zone (CZ) bib record (e.g. via Connexion) may cause the Uresolver parser to stop linking to journal level Cause: The PubMed Central parser appends journal level data from the ISSN (022) field to a target URL Changing the 022 field in the Metadata Editor - affects the link-to syntax Resolution: Fix the record in the Metadata Editor so the 022 field contains a single ISSN in subfield $a Article last edited: 11/20/2013
- https://knowledge.exlibrisgroup.com/Alma/Knowledge_Articles/Full-text_links_from_NZ_portfolios_don't_display_in_Primo_View_ItPortfolios for the Consortium's DDA ebook project are maintained in the Alma Network Zone and made available to all consortium members. When tested today, the View It tab in Primo displays "No full te...Portfolios for the Consortium's DDA ebook project are maintained in the Alma Network Zone and made available to all consortium members. When tested today, the View It tab in Primo displays "No full text available" for all records. Late last week, the correct links were being displayed. No root cause has been identified yet When this flag is set to "true", both local (IZ) and central (NZ) resources are checked and displayed by the Uresolver Subject: Interoperability with Primo
- https://knowledge.exlibrisgroup.com/Alma/Knowledge_Articles/%22No_results_were_found%22_in_Ebsco_when_Full-Text_is_AvailableWhen redirected from Primo to Ebsco to an article which has full-text available, a "No results were found" message is displayed together with the Ebsco search page. This is typically caused by the CUS...When redirected from Primo to Ebsco to an article which has full-text available, a "No results were found" message is displayed together with the Ebsco search page. This is typically caused by the CUSTOMER_ID missing from the Linking Parameters in Alma. In order to resolve this issue: 1. Search for the relevant electronic Ebsco collection. 2. Click "Edit Service". 3. Go to the Linking Information tab, and add the CUSTOMER_ID.
- https://knowledge.exlibrisgroup.com/Alma/Knowledge_Articles/How_to_add_%22Report_a_Problem%22_link_for_the_GetIt_or_ViewIt_menu%3FHow to create a "Report a Problem" link to be included in the "Get It" or "View It" menus, including the OpenURL? This would allow patrons to report a problem without the need to explain in great deta...How to create a "Report a Problem" link to be included in the "Get It" or "View It" menus, including the OpenURL? This would allow patrons to report a problem without the need to explain in great detail what the problem is. In the "Service Availability Rules", you can decide to always display this Service (Is Display = True), or define a rule.
- https://knowledge.exlibrisgroup.com/Alma/Knowledge_Articles/When_will_Alma_statistics_begin_being_contributed_to_bX%3FProduct: Alma Product Version: Aprl 2017 Relevant for Installation Type: Multi-Tenant Direct Question When will Alma statistics begin being contributed to bX? Answer Alma statistics will begin being s...Product: Alma Product Version: Aprl 2017 Relevant for Installation Type: Multi-Tenant Direct Question When will Alma statistics begin being contributed to bX? Answer Alma statistics will begin being sent to bX depending on the server. NA01 contributions begin April 19th and all others instances on April 23rd. More information on how statistics are contributed can be found here: https://knowledge.exlibrisgroup.com/...buted_to_bX%3F Article last edited: 04-April-2017
- https://knowledge.exlibrisgroup.com/SFX/Knowledge_Articles/Common_Causes_of_Full_Text_Linking_ProblemsWhat are the common causes of full text linking problems, and how can linking be improved? This article describes some of the common issues inherent to OpenURL linking that can cause full text linkin...What are the common causes of full text linking problems, and how can linking be improved? This article describes some of the common issues inherent to OpenURL linking that can cause full text linking problems, and how Ex Libris is constantly improving methodologies, technology, and vendor relations to improve linking success for SFX, Alma, and 360 Link customers. It also provides some tips that customers can follow to improve linking success.
- https://knowledge.exlibrisgroup.com/Alma/Knowledge_Articles/Where_to_Proxy%3A_on_the_Collection_or_Service__or_bothWhere should the Proxy be configured - * In the Collection, * In the Service (e.g. Configuring the Proxy information on the Collection Level (top level) will influence only the Collection itself (e.g....Where should the Proxy be configured - * In the Collection, * In the Service (e.g. Configuring the Proxy information on the Collection Level (top level) will influence only the Collection itself (e.g. if it has a URL, if it is a database). Configuring the Proxy information in the Service Level will impact everything under the Service level. That is, all the portfolios will inherit this setting. So, there is no need to enable the Collection level unless you have a URL at that level e.g.
- https://knowledge.exlibrisgroup.com/Alma/Knowledge_Articles/Portfolio_%22Test_Access%22_button_says%3A_%22Some_error_occurred_while_retrieving_services%22Problem Symptoms: In Alma, test access to portfolios in a local package triggers this error message: "Some error occurred while retrieving services" In Primo, the UResolver shows "no full text availab...Problem Symptoms: In Alma, test access to portfolios in a local package triggers this error message: "Some error occurred while retrieving services" In Primo, the UResolver shows "no full text available" Cause: Various reasons may be at cause. In this case, the URL field contained invalid preceding character Resolution: Steps: * Find the Electronic Portfolio * Select: Edit * Select the Linking Information tab * Ensure that the URL is correct (e.g.
- https://knowledge.exlibrisgroup.com/Alma/Knowledge_Articles/Remove_non-Alma_Google_Scholar_LinksProblem Symptoms: After configuring Google Scholar publishing in Alma and publishing holdings successfully, Google Scholar continues to also run via our old SFX profile settings, which we are now unab...Problem Symptoms: After configuring Google Scholar publishing in Alma and publishing holdings successfully, Google Scholar continues to also run via our old SFX profile settings, which we are now unable to disable Cause: Google Scholar setup for the legacy link resolver needs to be deactivated Resolution: * For SFX - please open a Support Case to the attention of the SFX Team * For other link resolvers (e.g., Serials Solutions, ProQuest), please contact the third party provider