- Article Type: Q&A
- Product: Alma
A customer has an item on loan and wants to request another item of the same BIB record. Alma apparently does not allow it. Or is there a way to enable it?
Yes, it is possible to enable it but only if the requested item has a different loan policy than the item on loan:
1. In Fulfillment Configuration Menu, Other Settings, change the value "enable_request_during_loan_for_different_policy" to TRUE.
2. When creating a new request, find "Loan Period" under "Add Request Attributes" and select a loan policy here.
This system behaviour is desired in cases where libraries have some high demand copies that can be loaned for a few days but also regular copies that can be loaned for an extended period of several weeks.
A customer might loan the high demand item and at the same time request the regular item. This request should not be blocked by the system.
Category: Patron - Alma
Subject: Requests - Alma
- Article last edited: 4/4/2014