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    Send e-mail message to user / patron within User Details screen

    • Article Type: Q&A
    • Product: Alma

    Question

    Can staff send an e-mail message to a user / patron within the User Details or Patron Services screen?

    Answer

    Yes, from the user details screen. There are several ways to open this screen. Here we show one way:
    1. Search for the name of the user in the persistent search box.
    2. Click Actions > Edit on the desired user.
    3. In User Details > General Information > by Send Message click "Compose":

    SendUserEmailKnowledgeArticle.png
    4. An email template opens up, already filled with the patron’s email address:

    UserEmailKCArt.png
    5. Fill in the From, Subject and Body of template:

    UserTextKCA.png
    6. Click “Send”

    UserSendMessageKCArt.png

     

    Category: User Management


    • Article last edited: 04/Mar/2019 by G Walters