Skip to main content
ExLibris
  • Subscribe by RSS
    • Back
    Alma
    Ex Libris Knowledge Center

    Send e-mail message to user / patron within User Details screen

    1. Last updated
    2. Save as PDF
    • Article Type: Q&A
    • Product: Alma

    Question

    Can staff send an e-mail message to a user / patron within the User Details or Patron Services screen?

    Answer

    Yes, from the user details screen. There are several ways to open this screen. Here we show one way:
    1. Search for the name of the user in the persistent search box.
    2. Click Actions > Edit on the desired user.
    3. In User Details > General Information > by Send Message click "Compose":

    SendUserEmailKnowledgeArticle.png
    4. An email template opens up, already filled with the patron’s email address:

    UserEmailKCArt.png
    5. Fill in the From, Subject and Body of template:

    UserTextKCA.png
    6. Click “Send”

    UserSendMessageKCArt.png

    Additional Information

    Operators with 'Can't edit restricted users' configured won't be able to send EMail to user accounts defined as 'restricted for editing.' More information regarding Restricting Users for Editing.

    Category: User Management

    • Article last edited: 24-JAN-2022