System Status for Hosted Environments
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- Article Type: Q&A
- Product: Cross-Product
- Relevant for Installation Type: Multi-Tenant Direct, Dedicated-Direct, TotalCare
Question
Where can I view notifications about the status of hosted environment, Multi-Tenant / Single-Tenant?
Answer
Notifications from Ex Libris, current status, a 7-day history of the status of hosted environments and a detailed 90-day outage information are posted on our System Status page: https://status.exlibrisgroup.com/system_status
Each environment is identified on the Status Page by an Instance name.
For example:
- Primo Multi-Tenant Environment: Primo MT NA01
- Primo Single-Tenant Environment: Primo ST EU01
- Primo Central: PC CR01
- bX: bX CR01
What information is provided on the system status page?
For Multi-Tenant
- Service alert Information
- Performance issues
- Service disruption
- Scheduled maintenance
For Single-Tenant
- Service alert Information
- Performance issues
- Service disruption
- Scheduled maintenance
To take full advantage of the System Status Page, we recommend to set up an email alert in the Support Center:
- Log into the Support Center
- Click Additional Actions > Support Mailing Lists
- Toggle the relevant product
Once you are subscribed, any updates to the System Status page, including scheduled maintenance, will be sent to you directly via email.
Users who don't have a login to Support Center, can sign up to the Status Page directly.
Additional Information
To find the Instance names for any of your other multi-tenant or single tenant environments via the Support Center:
- Log into the Support Center
- Click Additional Actions > Ex Libris Assets
- Select an Asset (product)
- Look for the entry called “Instance name on Status page.”
- Article last edited: 13-Sep-2022