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    Unable to save or edit Holdings records, error is: "Problem while saving record at [TIME]"

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    • Article Type: Q&A
    • Product: Alma

    Question

    Impossible to save Holding records in the Metadata Editor (create new or update records). The error says: "Problem while saving record at [TIME]".

    Answer

    Look for any new Normalization Rules on the Holding records when saving. Remove and test again.

    The rule can be found and removed with these steps:

    1. Navigate to: Resource Configuration Menu > Metadata Configuration > MARC21 Holdings
    2. Click the "Normalization Processes" (tab)
    3. Edit: "Marc21 Holding normalize on save"
    4. Remove the "MarcDroolNormalization" with "Task Parameters" that have the library's new NR.

    This should resolve the issue. Please contact support for any questions.

    Category: Resource Management

    Subject: Metadata editor