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    Users get: "No items available for the request due to policy" for items in another library

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    • Product: Alma

     

    Symptoms

    Some users can't place a physical item request for items in a certain library.
    The error is: "No items available for the request due to policy".
    Others, from the same User Group, have no problem.

    Cause

    The Patron Role's Scope is defined on the Library level and not the Institution.

     

    Resolution

    Changing Patron Role's Scope to the institution level will enable placing a request:

     

    • Article last edited: 8/23/2014