Skip to main content
ExLibris
  • Subscribe by RSS
  • Ex Libris Knowledge Center

    Waiving a credit

    • Product: Alma

     

    Description

    We would like to waive a fine/fee of type "Credit". But after selecting it and clicking the "Waive" / "Execute" button the following error message is returned:

     

    Selected fine/fee is not waivable

     

    Is there a way to get rid of a credit in a user account?

    Resolution

    Go to the User Management Configuration Menu and select the option "Fines/Fees Behaviour".  For "Credit", change the value in column "waiveable" to "True".


    Then you will be able to waive the credit as any other fine.

     

     


    • Article last edited: 15-February-2017