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Ex Libris Knowledge Center

Why is a user blocked from checking out items still able to make requests?

  • Article Type: Q&A
  • Product: Alma
  • Relevant for Installation Type: Dedicated-Direct; Direct; Local; Total Care

Question

Why can a user blocked from making loans due to overdue items still place requests?

Answer

* Alma works under the assumption that a patron blocked from loans due to overdue items or outstanding fines should have the opportunity to remedy the situation when the requested item becomes available.

Additional Information

* There is an option to disable requests for patrons with a block manually added on their account (User details>Blocks>Add Block)
* User Block Definitions need to be changed 
* Fulfillment>Fulfillment Configuration>Patron Configurations>User Block Definitions
* See  "How to create a user block (i.e. patron block)?" for more information.

Category: Fulfillment

Subject: Requests