text from "Letter emails" not found in the messages

• Article Type: General
• Product: Alma

Problem Symptoms:
In the "Letter emails" option in the "General Configuration Menu" you can define text for variables. This text cannot be found in the letters.

Cause:
Missing definition in "Customize letters".

Resolution:
It is not sufficient to define variables in "Letter emails". They also need to be used in "Customize letters".
Do as follows:
1. Alma menu > General > General Configuration > Configuration Menu > General Configuration > Customize Letters
2. Select the line with ?€œFul User Borrowing Activity Letter?€? and do ?€œcustomize?€?
3. Add a line containing the variable "sincerely", enclosed by @ characters, for example:
<tr><td>@@sincerely@@</td></tr>