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    Benchmark

    Using the Benchmark subject area, you can create analytics reports comparing the performance of your institution to similar institutions. These reports can can help you identify places in your workflow that can be improved.
    In order for the benchmark analytics to be active in an institution, the following two conditions must be met:
    The following are some example of business questions that can be investigated with this subject area:
    • What is the average time in my institution (compared to other institutions) from when the order is sent until the electronic resource is activated?
    • What is the average time in my institution (compared to other institutions) from when the order is sent until the physical item arrives?
    • What is the average time in my institution (compared to other institutions) for a physical item hold request to be processed?
    • What is the percentage of loans in my institution (compared to other institutions) that were returned late?
    Star Diagram – Benchmark

    Field Descriptions

    The following fields are available in Benchmark:
    Benchmark - Field Descriptions
    Benchmark information is updated in Analytics once a month.

    KPI Measures

    The Key Performance Indicator (KPI) table is a fact table that stores all measures relating to KPIs. It is divided into the following areas:
    • Inventory KPIs
    • Acquisition KPIs - POLs
    • Fulfillment KPIs - Requests
    • Fulfillment KPIs - Loans
    • Resource Sharing KPis - Borrowing Requests
    • Resource Sharing KPis - Lending Requests
    • Usage KPIs - COUNTER Reports

    Inventory KPIs

    Inventory KPIs
    Field Description Additional Information
    Total
    Number of bibliographic records in repository (total) The total number of bibliographic records in the repository The value of this field is the monthly average by default.
    Number of physical items in repository (total) The total number of physical items in the repository The value of this field is the monthly average by default.
    Number of electronic portfolios in repository (total) The total number of electronic portfolios in the repository The value of this field is the monthly average by default.
    Num of electronic portfolios in repository linked to CZ (total) The total number of electronic portfolios in the repository that are linked to the community zone  
    Num of electronic portfolios in repository not linked to CZ (total) The total number of electronic portfolios in the repository that are not linked to the community zone  
    Number of electronic collections in repository (total) The total number of electronic collections in the repository The value of this field is the monthly average by default.
    Num of electronic collections in repository linked to CZ (total) The total number of electronic collections in the repository that are linked to the community zone  
    Num of electronic collections in repository not linked to CZ (total) The total number of electronic collections in the repository that are not linked to the community zone  
    Monthly
    Number of bibliographic records in repository added (by month) The number of bibliographic records added to the repository per month  
    Number of physical items in repository added (by month) The number of physical items added to the repository per month  
    Number of electronic portfolios in repository added (by month) The number of electronic portfolios added to the repository per month  
    Number of electronic collections in repository added (by month) The number of electronic collections added to the repository per month  

    Acquisition KPIs - POLs

    Acquisition KPIs - POLs
    Field Description Additional Information
    Num of PO Lines created (by month) The number of PO lines created per month  
    Num of PO Lines created (last 365 days) The number of PO lines created in the last 365 days  
    % of PO Lines originating from a purchase request The percentage of PO lines that originate from a purchase request  
    % of PO Lines originating from an API The percentage of PO lines that originate from an API  
    % of PO Lines originating from an import profile of type EOD The percentage of PO lines that originate from an import profile of type EOD  
    % of PO Lines originating from manual entry The percentage of PO lines that originate from a manual entry  
    Physical - Average days from POL sent to item arrival The average number of days that passed from the sending of the PO line for physical items until they arrived  
    Physical - Average days from POL creation to sent The average number of days that passed from the creation of the PO line for physical items until they was sent  
    Physical - Average days from POL creation to item arrival The average number of days that passed from the creation of the PO line for physical items until they arrived  
    Physical - Med days from POL sent to item arrival The median number of days that passed from the sending of the PO line for physical items until they arrived  
    Physical - Med from POL creation to sent The median number of days that passed from the creation of the PO line for physical items until they were sent  
    Physical - Med from POL creation to item arrival The median number of days that passed from the creation of the PO line for physical items until they arrived  
    Physical - 95% days from POL sent to item arrival The number of days after the PO line was sent by which 95% of the physical items arrived  
    Physical - 95% days from POL creation to sent The number of days by which 95% of the items were sent after the PO line was created  
    Physical - 95% days from POL creation to item arrival The number of days by which 95% of the items were received after the PO line was created  
    Electronic Portfolio - Average days from POL sent to portfolio activation The average number of days that passed from the sending of the PO line for electronic portfolios until they were activated  
    Electronic Portfolio - Average days from POL creation to sent The average number of days that passed from the creation of the PO line for electronic portfolios until they were sent  
    Electronic Portfolio - Average days from POL creation to portfolio activation The average number of days that passed from the creation of the PO line for electronic portfolios until they were activated  
    Electronic Portfolio - Med days from POL sent to portfolio activation The median number of days that passed from the sending of the PO line for electronic portfolios until they were activated  
    Electronic Portfolio - Med days from POL creation to sent The median number of days that passed from the creation of the PO line for electronic portfolios until they were sent  
    Electronic Portfolio - Med days from POL creation to portfolio activation The median number of days that passed from the creation of the PO line for electronic portfolios until they were activated  
    Electronic Portfolio - 95% days from POL sent to portfolio activation The number of days by which 95% of the sent portfolios were activated  
    Electronic Portfolio - 95% days from POL creation to sent The number of days by which 95% of the created PO lines were sent  
    Electronic Portfolio - 95% days from POL creation to portfolio activation The number of days by which 95% of the created PO lines were activated  
    Electronic Collection - Average days from POL sent to collection activation The average number of days that passed from the sending of the PO line for an electronic collection until it was activated  
    Electronic Collection - Average days from POL creation to sent The average number of days that passed from the creation of the PO line for an electronic collection until it was sent  
    Electronic Collection - Average days from POL creation to collection activation The average number of days that passed from the creation of the PO line for an electronic collection until it was activated  
    Electronic Collection - Med days from POL sent to collection activation The median number of days that passed from the sending of the PO line for an electronic collection until it was activated  
    Electronic Collection - Med days from POL creation to sent The median number of days that passed from the creation of the PO line for an electronic collection until it was sent  
    Electronic Collection - Med days from POL creation to collection activation The median number of days that passed from the creation of the PO line for an electronic collection until it was activated  
    Electronic Collection - 95% days from POL sent to collection activation The number of days by which 95% of the sent PO lines for electronic collections were activated  
    Electronic Collection - 95% days from POL creation to sent The number of days by which 95% of the created PO lines for electronic collections were sent  
    Electronic Collection - 95% days from POL creation to collection activation The number of days by which 95% of the created PO lines for electronic collections were activated  

    Fulfillment KPIs - Requests

    Fulfillment KPIs - Requests
    Field Description Additional Information
    Number of patron physical item requests created (by month) The number of patron physical item requests created per month  
    Number of booking requests created (by month) The number of booking requests created per month  
    Number of digitization requests created (by month) The number of digitization requests created per month  
    Number of patron physical item requests rejected (by month) The number of patron physical item requests rejected per month  
    Number of patron physical item requests rejected by library (by month) The number of patron physical item requests rejected by a library per month  
    Number of patron physical item requests rejected by patron (by month) The number of patron physical item requests rejected by a patron library per month  
    Number of physical item requests that involved transits (by month) The number of physical item requests that involved transits per month  
    Average processing time physical item requests (date on hold shelf - date created) (last 365 days) The average processing time for physical item requests for the last 365 days. (Calculated by the number of days between the date the physical item request was created and the date the item was placed on the hold shelf.)  
    Med processing time physical item requests (date on hold shelf - date created) (last 365 days) The median processing time for physical item requests for the last 365 days. (Calculated by the number of days between the date the physical item request was created and the date the item was placed on the hold shelf.)  
    95% processing time physical item requests (date on hold shelf - date created) (last 365 days) The amount of processing time by which 95% of physical item requests were processed in the last 365 days. (Calculated by the number of days between the date the item request was created and the date the physical item was put on the hold shelf.  

    Fulfillment KPIs - Loans

    Fulfillment KPIs - Loans
    Field Description Additional Information
    Number of loans (In House+ Not In House) (by month) The number of loans including in house and not in house loans per month  
    Number of loans (In House) (by month) The number of in house loans per month  
    Number of loans (Not In House) (by month) The number of not in house loans per month  
    Number of returns (In House+ Not In House) (by month) The number of returns including in house and not in house loans per month  
    Number of returns (In House) (by month) The number of in house returns per month  
    Number of returns (Not In House) (by month) The number of not in house returns per month  
    Number of late returns (Not In House) (by month) The number of not in house late returns per month  
    Number of on time returns (Not In House) (by month) The number of not in house on time returns per month  
    % of late returns (by month) The percent of late returns per month  
    % of on time returns (by month) The percent of on time returns per month  
    Number of returns at non-owning library (Not In House) (by month) The number of not in house returns at a non-owning library per month  
    Number of returns at owning library (Not In House) (by month) The number of not in house returns at an owning library per month  
    % of returns at non-owning library (by month) The percent of returns at a non-owning library per month  
    % of returns at owning library (by month) The percent of returns at an owning library per month  
    Average expected loan period (due date - loan date) (last 365 days) The average expected loan period for the last 365 days. (Calculated by the number of days between the due date and the loan date.)  
    Average actual loan period (return date - loan date) (last 365 days) The average actual loan period for the last 365 days. (Calculated by the number of days between the return date and the loan date.)  
    Average loan days deviation from due date (average expected loan period - average actual loan period (last 365 days) The average loan days deviation from due date for the last 365 days. (Calculated by the number of days between the average expected loan period and the average actual loan period.)  
    Med expected loan period (due date - loan date) (last 365 days) The median expected loan period for the last 365 days. (Calculated by the number of days between the due date and the loan date.)  
    Med actual loan period (due date - loan date) (last 365 days) The median actual loan period for the last 365 days. (Calculated by the number of days between the due date and the loan date.)  
    Med loan days deviation from due date (med expected loan period - med actual loan period (last 365 days) The median loan days deviation from due date for the last 365 days. (Calculated by the number of days between the median expected loan period and the median actual loan period.  
    95% expected loan period (due date - loan date) (last 365 days) The expected loan period for 95% of the loans for the last 365 days. (Calculated by the number of days between the loan date and the due date.)  
    95% actual loan period (due date - loan date) (last 365 days) The actual loan period for 95% of the loans for the last 365 days. (Calculated by the number of days between the loan date and the due date.)  
    95% loan days deviation from due date (P95 expected loan period - P95 actual loan period (last 365 days) The number of loan days deviation from the due date for 95% of the loans for the last 365 days. (Calculated by the number of days between the actual loan period and the expected loan period.  

    Resource Sharing KPIs - Borrowing Requests

    Resource Sharing KPIs - Borrowing Requests
    Field Description Additional Information
    Number of borrowing requests created (by month) The number of borrowing requests created by month  
    Number of borrowing requests fulfilled (by month) The number of borrowing requests fulfilled by month  
    Number of borrowing requests rejected by all partners (by month) The number of borrowing requests rejected by all partners by month  
    % of borrowing requests rejected by all partners (by month) The % of borrowing requests rejected by all partners by month  
    Number of partner rejections of borrowing requests (by month) The number of partner rejections of borrowing requests by month  
    Number of consulted partners (last 365 days) The number of consulted partners for the last 365 days  
    Number of partners in rota (last 365 days) The number of partners in rota for the last 365 days  
    Average supply time for borrowing requests (last 365 days) The average supply time for borrowing requests for the last 365 days  
    Median supply time for borrowing requests (last 365 days) The median supply time for borrowing requests for the last 365 days  
    95% supply time for borrowing requests (last 365 days) The 95% supply time for borrowing requests for the last 365 days  

    Resource Sharing KPIs - Lending Requests

    Resource Sharing KPIs - Lending Requests
    Field Description Additional Information
    Number of lending requests created (by month) The number of lending requests created by month  
    Number of fulfilled lending requests (by month) The number of fulfilled lending requests by month  
    Number of non-fulfilled lending requests (by month) The number of non-fulfilled lending requests by month  
    % of lending requests created which were not fulfilled (by month) The % of lending requests created which were not fulfilled by month  
    Average supply time for lending requests (last 365 days) The average supply time for lending requestsverage supply time for lending requests for the last 365 days  
    Median supply time for lending requests (last 365 days) The median supply time for lending requests for the last 365 days  
    95% supply time for lending requests (last 365 days) The 95% supply time for lending requests for the last 365 days  

    Usage KPIs - COUNTER Reports

    Usage KPIs - COUNTER Reports
    Field Description Additional Information
    JR1 Journal usage The journal usage of the previous calendar year Calculated from the Usage Data Details > JR1 - Journal Usage Counter measure of the Usage Data subject area.
    JR1a Journal Archive usage    
    BR1 Title Requests The number of book searches of the previous calendar year Calculated from the Usage Data Details > BR1 - Book Success Title Requests (total) measure of the Usage Data subject area.
    BR2 Section Requests    
    DB1 Database views The number of database views of the previous calendar year Calculated from the Usage Data Details > DB1 - DB Records Views measure of the Usage Data subject area.
    DB1 Database searches The number of database searches of the previous calendar year Calculated from the Usage Data Details > DB1 - DB Searches measure of the Usage Data subject area.
    PR1 Platform searches The number of platform searches of the previous calendar year Calculated from the Usage Data Details > PR1 - Platform Regular Searches measure of the Usage Data subject area.
    Number of unique platforms loaded The number of unique platforms loaded of the previous calendar year Calculated from the formula: Count (distinct "Platform"." Platform") of the Usage Data subject area.
    Number of unique COUNTER reports loaded The number of unique COUNTER reports loaded of the previous calendar year Calculated from the formula: Count (distinct "Usage Data Details"." Load File ID") of the Usage Data subject area.
    Number of unique JR1 COUNTER reports loaded The number of unique JR1 COUNTER reports loaded  
    Number of unique JR1a COUNTER reports loaded The number of unique JR1a COUNTER reports loaded  
    Number of unique BR1 COUNTER reports loaded The number of unique BR1 COUNTER reports loaded  
    Number of unique BR2 COUNTER reports loaded The number of unique BR2 COUNTER reports loaded  
    Number of unique DB1 COUNTER reports loaded The number of unique DB1 COUNTER reports loaded  
    Number of unique PR1 COUNTER reports loaded The number of unique PR1 COUNTER reports loaded  

    Institution Profile

    Institution Profile
    Field Description Additional Information
    Primary areas of study that the institution serves
    Serves Humanities Indicates if the institution serves humanities  
    Serves Social Sciences Indicates if the institution serves social sciences  
    Serves Sciences Indicates if the institution serves sciences  
    Serves Engineering Indicates if the institution serves engineering  
    Serves Multidisciplinary Indicates if the institution serves multidisciplinary areas  
    Serves Other Indicates if the institution serves other areas  
    Professional graduate schools of the institution
    Has Medical School Indicates if the institution has a medical school  
    Has Dental School Indicates if the institution has a dental school  
    Has Public Health School Indicates if the institution has a public health school  
    Has Business School Indicates if the institution has a business school  
    Has Law School Indicates if the institution has a law school  
    Has Other School Indicates if the institution has other graduate schools  
    Organizations to which the institution belongs
    Belongs to American Library Association (ALA) Indicates if the institution belongs to the American Library Association (ALA)  
    Belongs to American Association of Law Libraries (AALL) Indicates if the institution belongs to the American Association of Law Libraries (AALL)  
    Belongs to Association of Research Libraries (ARL) Indicates if the institution belongs to the Association of Research Libraries (ARL)  
    Belongs to Association of College and Research Libraries (ACRL) Indicates if the institution belongs to the Association of College and Research Libraries (ACRL)  
    Belongs to Canadian Library Association Indicates if the institution belongs to the Canadian Library Association  
    Belongs to Canadian Association of Law Libraries Indicates if the institution belongs to the Canadian Association of Law Libraries  
    Belongs to Australian Library and Information Association Indicates if the institution belongs to the Australian Library and Information Association  
    Belongs to Library and Information Association of New Zealand Indicates if the institution belongs to the Library and Information Association of New Zealand  
    Belongs to Association of European Research Libraries Indicates if the institution belongs to the Association of European Research Libraries  
    Belongs to German Library Association Indicates if the institution belongs to the German Library Association  
    Belongs to Other Indicates if the institution belongs to other organizations  
    Total annual amount spent
    Total annual amount spent on all materials The total amount spent on all materials  
    Total annual amount spent on electronic materials The total amount spent on electronic materials  
    Total annual amount spent on physical materials The total amount spent on physical materials  
    Student body size
    Total undergraduate student body size The total undergraduate student body size  
    Total graduate student body size The total graduate student body size  
    Institution type The institution type  
    Main source of library funding The main source of library funding  
    Is my institution Indicates your institution  
    Is network institution Indicates a network institution  
    Is consortia member institution Indicates a consortia member institution  
    Institution Your intuition  

    KPI Date

    KPI Date
    Field Description Additional Information
    KPI date Stores the KPI date in the date format 2/29/2012  
    KPI month key Stores the month of the date in number format such as 2 for February  
    KPI month Stores the month of the date in month description format such as February  
    KPI full month Stores the month and the year of the date in a display format such as Feb 12  
    KPI quarter Stores the quarter of the date in a display format such as Q1  
    KPI year Stores the year of the date in string format such as 2012  
    KPI date Stores the Hierarchy column that allows the user to drill down from the year to the month to the specific loan date. Using this column provides the user with the option to view the accumulative measures in each level of the hierarchy.