Question

I click the 'Chat with an Agent' link, but cannot get through to an agent. 

There is an endless spinning circle, or a message 'An agent is on the way'.

How do I get through to Support?

Answer

Chat support uses cookies to get your chat through.

Please make sure that:

1. You are not using private or incognito mode
2. Disable browser extensions that control/block cookies, or privacy-related extensions
3. Third-party cookies are allowed

Please note that Firefox blocks some cookies by default.

To allow them, click the Privacy & Security icon next to the address bar an allow the cookies:

If you followed all of the above and your chats are still not going through, please contact us at exlibris-support@proquest.com 

• Article last edited: 13-Mar-2022