Introducing Clarivate Self-Help Assistant
We’re pleased to introduce Clarivate Self-Help Assistant—an AI Self-Service experience integrated into the existing case-submission flow in the Support Center.
As part of the case-submission journey, it helps customers find answers and troubleshoot product issues, with the option to continue submitting a case to Customer Care when additional assistance is needed.
Why we built it
Clarivate Self-Help Assistant gives customers another way to get support within the familiar case-submission journey. It uses certified knowledge to answer product questions and guide troubleshooting. If further assistance is required, the customer can continue with case submission. Relevant details gathered during the interaction are added to the case, giving the Customer Care team more context to continue the investigation.
What customers can do
· Ask product questions and receive answers and relevant troubleshooting based on certified knowledge
· Continue with case submission when additional assistance is needed, with relevant interaction details included in the case for Customer Care
Current availability and future expansion
Clarivate Self-Help Assistant is currently available for Alma. The rollout began with a selected group of enrolled customers and is now expanding. As the experience develops, we plan to gradually extend availability to additional products.
How to join
Customers interested in joining Clarivate Self-Help Assistant are invited to complete the online registration form.
Related Information
Explore the Frequently Asked Questions: Self-Help Assistant FAQ.
Webinar: A customer webinar is planned for Q4 2026. Details on the webinar will be shared soon.
- Article last edited: DD-Mmm-YYYY