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    MFT FAQ for Summon and 360/Intota Clients

    • Product: Cross Product

    FAQs

    1. What is happening? 

      The Summon, 360, and Intota teams will begin using an MFT (Managed File Transfer) platform instead of FTP (File Transfer Protocol) clients for transferring data. FTP will no longer be supported for exchanging date/files. 

    2. Why is this change occurring? 

      MFT is more a secure and reliable technology than FTP, and Ex Libris is adopting this approach across all product lines. 

    3. How does this impact Summon clients? 

      Summon clients that send local collection updates to Summon (e.g. catalogs, repositories, and study guides) will need to use the new MFT platform rather than the current FTP workflows. 

    4. How does this impact 360/Intota clients? 

      If you are a 360 MARC Update client, your records will be delivered via MFT, and there will be a new procedure for accessing and downloading the records and reports. 

    5. When is this happening? 

      There will be a phased migration of existing clients beginning in November 2022 and ending in May 2023. There will be three migration groups. Notifications to each migration group will be sent from Customer Support one month prior to migration, with additional reminders 2 weeks prior, and then 1 week prior, to the switch.  

    6. What do I need to know about the migration? 

      Depending on your group, you will receive a personalized message on November 1, January 4, or March 1. This message will include details about how to access the MFT platform and your library’s credentials for logging in.  

    7. Are there technical details to communicate to IT? 

      Yes. Port 10022 must be open for outgoing traffic on the relevant server and/or workstation. SFTP is the only supported protocol, and login will require a username and SSH key only—no passwords. The username and directions for obtaining your SSH key will be sent in the message described immediately above. In addition, make sure your network can reach the following IPs: 216.147.208.23 and 216.147.212.33.

    8. Can I automate file transfers with the MFT platform?

      Yes, but it depends on the tool that you’re using, which must support the following:

      • SFTP

      • Authentication with a key (instead of a password). For example, WinSCP offers this as an advanced option.

    9. Will the migration affect scheduled holdings reports sent from 360/Intota by FTP to third-party vendors such as Third Iron (Browzine)?

      No, these files can continue to be delivered over regular FTP, or they can optionally be switched to MFT if the third-party vendor supports SFTP with key-based authentication.


    • Article last edited: 11-Aug-2022
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