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    How do I request a Support Portal Login for a new staff member?

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    • Product: Cross-Product

    Question

    How do I give a colleague or new staff member access to institutional cases in the Support Center?

    Answer

    You can grant a colleague access to your institution's cases in the Support Center by using the "Grant Permissions" tab. This will allow your colleague access to view cases associated with your institution and the ability to open new cases under your institution's account name:

    1. Ensure that your colleague has already registered for a user account in the Support Center. They can register by visiting the Support Center Login page and completing the Register form:
      Register_button.png

    2. Log into your own Support Center account or one that already has institutional access.

    3. Select the Additional Actions tab then Grant Permissions: 

      2022-01-26_13-38-32.png

    4. Enter your colleague's First Name, Last Name, Email, then click Next.

    5. You will see a message stating that the new staff member has been granted permission to access institutional cases.