Introduction to Primo VE
Unified back office management of Primo and Alma
Reduction of duplicate admin efforts and processes
Real-time discovery of records managed in Alma. Updates to records are indexed automatically and are discoverable in about 15 minutes.
Major operational improvements and the streamlining of publishing processes
Streamlined easy configuration and setup. Unless noted in the documentation, most configuration changes are automatic and appear immediately in Primo VE.
Intuitive and enhanced new Primo user experience
To configure discovery options (Configuration Menu > Discovery) for Primo VE, you must be assigned the following role: Discovery - Admin. Additional roles may be required to perform some Alma configuration.
Staff users who have chat permissions can chat with our Support team regarding the following types of Primo VE issues directly from within the Alma management interface:
Simple how-to questions and configurations
Behavior and general inquiries
This functionality is disabled by default. Only staff users who have been assigned the Chat with Support role can open a chat session with our Support team. For more details, see Managing User Roles.
For more details, see FAQ.
Beginning on November 1, 2020, this functionality will be available only for Primo VE institutions that have gone live with Primo VE on European Alma instances. For all other Alma instances, this functionality will be rolled out gradually.
To begin a chat session, select the Chat icon on Alma's persistent menu in your production environment:
Training and Webinars
For additional information, refer to the following Training videos and Webinars: