Primo VE Overview

Introduction to Primo VE

• Unified back-office management of Primo and Alma
• Reduction of duplicate admin efforts and processes
• Real-time discovery of records managed in Alma. Updates to records are indexed automatically and are discoverable in about 15 minutes.
• Major operational improvements and the streamlining of publishing processes
• Streamlined easy configuration and setup. Unless noted in the documentation, most configuration changes are automatic and appear immediately in Primo VE.
• Intuitive and enhanced new Primo user experience

• Configuring Search Profiles for Primo VE
• Configuring Discovery Views for Primo VE

Getting Help

Staff users who have chat permissions can chat with our Support team regarding the following types of Primo VE issues directly from within the Alma management interface:

• Simple how-to questions and configurations

• Behavior and general inquiries

• Known issues

This functionality is disabled by default. Only staff users who have been assigned the Chat with Support role can open a chat session with our Support team. For more details, see Managing User Roles. 

For more details, see FAQ.

To begin a chat session, select the Chat icon on Alma's persistent menu in your production environment:

Related Webinars and Training

For additional information, refer to the following training videos and webinars:

• Intro to Primo VE

• Primo VE Administration Certification > 01 Configuration Overview (8 min)

• Primo VE - Become an Expert Series: Introduction to Discovery

  • Session
  • PowerPoint
  • Q&A

• Primo VE - Become an Expert Series: How Primo Works

  • Session
  • PowerPoint
  • Q&A