Accessibility Features and Gaps

Primo users can:

• Navigate most of the website using just a keyboard.

• Go directly to the main content areas on the page using skip links.

• Listen to most of the website using a screen reader.

• Navigate most of the website using speech recognition software.

• Navigate page content using headings.

• Adjust color contrast in browser settings. Primo style guides specify using colors that meet minimum contrast specifications.

• Zoom in up to 200% using browser tools without text spilling off the screen.

• Use most websites with devices of different screen sizes and orientations without losing content or functionality.

There may be some parts of this website that are not fully accessible:

• A small number of features are challenging to navigate using only the keyboard. Not all links or controls provide enough information to screen readers to understand their purpose out of context, and some notifications may not be read out to the user automatically.

• At magnifications higher than 200%, some content may spill off the screen or overlap.

• In some cases, Primo will not be able to correctly identify the language of text while reading a record's elements (such as title, abstract, and so forth).

• Some elements do not have clear programmatic labels, roles or values. In Search Results, a link or button is nested inside the code of another link or button, so assistive technologies may be unable to determine its function.

If you have a disability and need to make your computer, tablet, or another device more straightforward to use, AbilityNet is a recommended resource. We also recommend browsing free add-ons offered for Google Chrome and Mozilla Firefox.

Technical Information About This Site’s Accessibility

Primo is committed to making its website accessible under:

• Level A and Level AA of the W3C Web Content Accessibility Guidelines (WCAG 2.1)

• Section 508 of the US Rehabilitation Act for features and functions

• The Americans with Disabilities Act (ADA)

• EU Directive on the accessibility of the websites and mobile applications of public sector bodies 2016

• UK Public Sector Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018

Compliance Level and Report 

This website partially complies with the Web Content Accessibility Guidelines v2.1 at levels A and AA. For more details, see the full Accessibility Compliance Report (VPAT 2.5 and WCAG 2.1).

As part of our continuous effort to comply with the Web Content Accessibility Guidelines 2.1 (Level A and AA), we have resolved or are planning to resolve issues identified because of customer feedback and external auditing. The status of these issues is listed in our Primo Accessibility Roadmap.

Clarivate will coordinate with Deque during the year to run a new accessibility assessment. The results of this review will inform the development of the NDE. Fixes will be resolved in the transition to the new UI.

Accessibility in the Next Discovery Experience (NDE)

Ongoing efforts we are making for accessibility in the NDE:

• Deque is providing accessibility annotations on prototypes that we are implementing during development.

• Working with Deque for agile accessibility testing of components.

• The NDE was developed using the Angular Material framework and was designed with accessibility best practices in mind. Angular Material supports WCAG (Web Content Accessibility Guidelines) standards, ARIA (Accessible Rich Internet Applications) attributes, and keyboard navigation.

• In parallel with ongoing compliance work for the existing Primo VE UI and its accessibility roadmap, two rounds of audits based on WCAG 2.2 criteria are planned for the NDE UI in 2025 to ensure accessibility at the A and AA levels:

  • The initial round of external accessibility auditing in April included the NDE functionality released in Primo VE's May release. The NDE UI's accessibility status is outlined in the VPAT for the NDE UI. Institutions participating in the May Managed General Release can review the VPAT and be assured that the identified issues will be addressed and re-evaluated in the next audit.

  • The second round of auditing will take place in Q3 2025 to assess all resolved issues from the first audit and evaluate additional pages developed post-general availability. Following the second assessment, the VPAT for the NDE UI will be updated to reflect the revised accessibility status.

Platform Accessibility

The Primo Platform's user interface is designed to be accessible and operable with multiple input mechanisms, including keyboards, screen readers, and voice control technologies. This is enabled by comprehensive labeling of form elements and icons and features like headings that make the platform easier to navigate with assistive technologies. For example, the titles of all search results are heading level 3 elements, which makes it possible to navigate the results list with a screen reader quickly.

Skipping repetitive page content via skip links is also possible on every page. Skip links allow you to bypass persistent header links and jump directly to a particular section of the page. For example, on the results page, there are skip links at the top of the page that let you jump directly to the main menu, search box, results and facets. The Primo platform is built to be responsive, meaning that regardless of the device you are using or the zoom level set in your browser, interface elements and content will reflow. This means that text will be legible, controls will be usable, and content will not require scrolling in multiple directions.

While most text throughout Primo meets minimum color contrast standards, there are some cases where text and icons do not yet have enough contrast with the background color.

If color contrast is a concern for you, we recommend utilizing one of the free browser plugins that can increase text/background color contrast, such as the High Contrast extension for Google Chrome.

Accessibility Testing

Primo's accessibility is a continual effort at ProQuest. Accessibility standards are built into our design and style guides and included as part of our software development and quality assurance pipeline requirements. Primo code is checked for accessibility using a range of automated and manual checks, including but not limited to:

• NVDA

• Deque axe accessibility testing tools

• High Contrast Chrome extension

• Keyboard-access manual testing and assessment

• JAWS screen reader

Primo is tested on the latest versions of Firefox, Safari, Chrome, and Edge, and on devices including Mac and Windows computers, and Android and iOS devices.

What We Are Doing to Improve Accessibility at Clarivate

Making content accessible is an ongoing effort at Clarivate. We are committed to working with the community to ensure we continue to meet our customers’ needs. A list of our ongoing efforts includes:

• The Clarivate Accessibility Council: a team of stakeholders working to increase accessibility resources and capabilities

• Building relationships with colleges, universities, publishers and digital accessibility organizations to help make our educational solutions as accessible as possible.

• Foster an accessibility culture within the business by funding courses and certification for employees e.g. Deque University courses, IAAP (International Association of Accessibility Professionals) CPACC and WAS qualifications.

• Consulting with accessibility experts such as Deque to audit and review our products.

• Accessibility is embedded in our development process. Our acceptance of new features and functionality requires compliance with WCAG 2.1 AA

Support and Feedback

If you have difficulty accessing specific ProQuest content or features with adaptive technology after trying the workarounds suggested in this statement, you can contact us using the links provided below. Our support services will respond within three days and are available to accommodate the communication needs of end-users with disabilities. We will work with you to identify the best option for remediation, subject to content licensing restrictions and technical capability.

Current customers:  Submit questions or issues by opening a case using the Support Portal.

Prospective customers: contact Primo_Product_Management@exlibrisgroup.com.

Preparation of This Accessibility Statement

This accessibility statement was prepared in December 2024.

The application was last audited in August 2024. The review was carried out externally by Deque Systems Inc.