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    Patron Experience

    Rapido Offers

    When a request is available from another pod member, Rapido displays the offer terms.

    The terms for the amount of time a physical request is available for borrowing includes the shipping delivery time, the loan period, and the return delivery time.

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    Rapido offers

    If Cost to Patron is enabled (see Cost to Patron), and Patron Receive Cost is populated on a borrowing request, the patron will incur a cost when the request arrives at the borrowing library. When configured, the cost is included in the Rapido offer.

    When a request may be available from a lender outside of your pods, the patron receives an offer to get a copy, but the terms are not available.

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    Non-Rapido offers

    Request Status

    Once a patron places a request and agrees to the copyright terms,

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    Request form

    the patron can track the status of their request via their Primo library card and receive updates when terms-of-use change.

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    Status
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