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  • Ex Libris Knowledge Center

    Patron Experience

    Patron Focused Experience

    Patrons receive a Resource Sharing service that is easy to use, fast and comprehensive, matching their experiences in the wider online world. Rapido:

    • Creates requests in one place
    • Offers clear information such as delivery time and terms of use
    • Provides information regarding the status of the request

    Expand Your Search

    When search results return no records found, use expand your search to receive Rapido offers.


    Expand your search

    Click Get it for me from other libraries.


    Search other libraries

    Alternatively, you can fill in a blank Request Form by either clicking ILL REQUEST or Click here to send a request.


    Send a request

    Rapido Offers

    When a request is available from another pod member, Rapido displays the offer terms.

    The terms for the amount of time a physical request is available for borrowing includes the delivery time as well as the amount of time from when the patron retrieves their request once the physical copy becomes available at the borrowing library.


    Rapido offers

    When a request may be available from a lender outside of your pods, the patron receives an offer to get a copy, but the terms are not available.


    Non-Rapido offers

    Request Status

    Once a patron places a request and agrees to the copyright terms,


    Request form

    the patron can track the status of their request via their Primo library card and receive updates when terms-of-use change.


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