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    Patron Experience

    Rapido Offers

    When a request is available from another pod member, or the locally managed pod rota has terms, Rapido displays the offer terms to the user.

    The terms for the amount of time a physical request is available for borrowing include the shipping delivery time, the loan period, and the return delivery time.

    If Cost to Patron is configured (see Cost to Patron), and Patron Receive Cost is populated on a borrowing request, the patron will incur a cost when the request arrives at the borrowing library. When configured, the cost is included in the Rapido offer.

    Since journal requests are only available in digital format, the Get a physical copy tile is not presented for these requests. 


    Rapido offers

    When a request may be available from a lender outside of your pods and/or the locally managed rota does not have defined terms, the patron receives an offer to get a copy, but the terms are not available.



    Non-Rapido offers

    While searching for offers, offer details display as they become available while indicating that the system is still searching for other offer information. For example, if the physical information is already available, the physical tile details are displayed, while indicating that the digital information is still being searched for.

    When the display logic rules restrict placing requests where no offers are available, the tile indicates that No offer available at this time.

    Still searching for offers indication.

    Searching for offers indication

    Still searching for offers indication.

    Searching for offers

    Request Status

    Once a patron places a request and agrees to the copyright terms, the patron can track the status of their request via their Primo library card and receive updates when terms-of-use change.


    Request form



    Serial Holdings

    New for April! When adding a Volume to a request, the REFINE OFFER button becomes enabled, (disabled by default), and you can use it to update your offer terms and patron cost (when relevant). 

    The available terms after refining an offer.
    Available terms after refining an offer
    When an offer is not available the terms update to Terms to be supplied
    No offer when volume is not available.
    No offer available
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