Rapido Offers

When a request is available from another pod member, or the locally managed pod rota has terms, Rapido displays the offer terms to the user.

If Cost to Patron is configured (see Cost to Patron), and Patron Receive Cost is populated on a borrowing request, the patron will incur a cost when the request arrives at the borrowing library. When configured, the cost is included in the Rapido offer.

When a request may be available from a lender outside of your pods and/or the locally managed rota does not have defined terms, the patron receives an offer to get a copy, but the terms are not available.

While searching for offers, offer details display as they become available while indicating that the system is still searching for other offer information. For example, if the physical information is already available, the physical tile details are displayed, while indicating that the digital information is still being searched for.

When the display logic rules restrict placing requests where no offers are available, the tile indicates that No offer available at this time.

Request Status

Once a patron places a request and agrees to the copyright terms, the patron can track the status of their request via their Primo library card and receive updates when terms-of-use change.

Serial Holdings

When adding a Volume to a request, the REFINE OFFER button becomes enabled, (disabled by default), and you can use it to update your offer terms and patron cost (when relevant).

Volume Formats for Multivolume Works

Rapido supports additional volume formats to improve accuracy when requesting specific volumes of multivolume works. This ensures better volume-level matching and availability display.

Supported volume formats:

• Bd. 1
• T. 1
• Volume 1
• Tl.
• H.
• Band
• volume.
• vol.
• vol:
• vol
• V 
• V.
• jahrg

Dissertation Requests

You can request a section from a digital dissertation rather than requesting the complete resource. When the resource type is Dissertation, the Request Digital Version form includes the From Page and To Page fields.

Requesting Specific Edition

You can request a specific edition for both physical and eBook items in Primo VE and NDE. When requesting an item:

1. Check the Specific Edition Only box.
2. Enter the Publication Date and Edition information.

3. If you change the specific edition-related information, select Refine offer to update availability and terms.

4. Select Send Request.

Configuring Refine Offer on Request Forms

New for September! Libraries can configure whether the Refine Offer button is displayed on Rapido request forms and whether patrons must use Refine Offer before submitting a request after modifying refine fields. This function is available in Primo VE and NDE.

To configure the Refine Offer button:

1. Go to Configuration > Resource Sharing > Request Forms > Rapido Request Forms Customization
2. Configure the relevant Refine Offer field:
   • Article from Journal Refine Offer Button
   • Physical Refine Offer Button
   • eBook Refine Offer Button
3. Enable or disable the field as required
4. Optionally select Mandatory.

The following request form fields can trigger the Refine Offer process:

When the Refine Offer field is configured as Mandatory, and a patron modifies one of the refine fields, the Refine Offer button becomes available, and the request must be refined before it can be submitted.

When the field is enabled but not marked as Mandatory, patrons can submit requests without selecting Refine Offer. In this case, Rapido automatically updates the offer during request submission and routes the request to the appropriate partner.

If no known offer is available after refining, request submission behavior depends on the request type and applicable Display Logic Rules. When submission is not permitted, the following message is displayed: When no known offer is available, the request cannot be submitted.

In Display Logic Rules (Configuration > Fulfillment > Display Logic Rules), the Hide service Rapido Digital Offer with Offer with no known terms = true parameter must be enabled so that the Send request button is disabled when no offer is found.

For Physical and Article from Journal requests, the existing Display Logic Rule determines whether the request can be submitted when no known offer is available. For eBook requests, a known offer is required before the request can be submitted.

Journal Requests

Rapido offers the ability to request a physical journal copy in addition to a digital journal article. When the display logic rules  (Configuration > Fulfillment > Display Logic Rules) are set to show the journal tile, and the parameter rapido_show_physical_journal_offer (Configuration > Resource Sharing > General > Other Settings) is set to true (default false), both the Get a physical copy tile and the Get an article form this journal tile appear when requesting a journal (previously, only the digital tile for the article was displayed).

If the Display Logic Rule is set to hide the journal (physical) tile, both the journal and article tiles are hidden, and the Resource sharing is only allowed under specific terms and conditions message appears instead.

Selecting GET IT on the physical request tile opens the Request Physical Version form which includes the Volume, Issue, and Publication Date fields.

Allowing Self Registration for Partners

Lenders can allow borrowers who are not resource sharing partners to self-register for resource sharing services, (see Enabling Self Registration for Partners). We recommend creating user groups controlled by display logic rules to generate or hide offers for self-registered users. See Display Logic Rules: Rapido Tiles.

When enabled by your institution, (see Enabling Self Registration for Partners), the Not a member yet? Register here link appears on the login form.

After selecting the Not a member yet? Register here link, the Self Registration form is displayed. Users can register as an Individual or as an Organization.

Individual form	Organization form

The terms are not presented to self registered partners when placing a borrowing request. The text presented is the no known offers text.

When placing the borrowing request, self registered users must select Work Address for their Pickup Location.

Harvesting External Resources for Resource Sharing

When configured, (see Configuring Request It!) the Request It! menu option is available for logged in users who have permission to use the blank form.

When selecting the Request It! menu option, patrons can drag the Request It! bookmarklet to their browser.