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    System requirements for TLS 1.2 for Windows users

    • Product: Refworks

    From June 1, 2021, Write-n-Cite will support TLS 1.2 only and will not support earlier versions. Refer to the flowchart or table below for details on checking if your system supports TLS 1.2.

    Make sure you meet requirements A and B.

    System requirements for Mac users: refer here.

    The numbers in the flowchart refer to the numbers in the table below it and provide additional details.

    For any questions please refer to your RefWorks administrator or to RefWorks Support.

    How to check if Windows supports TLS 1.2: Flowchart

    Decision tree for determining if your system supports TLS 1.2; refer to the table below for details


    How to check if Windows supports TLS 1.2: Table

      Requirement Additional Information
    A Java / OpenJDK 8 (also called 1.8) and later
    B •    Windows 8.1 or 10


    •    Windows 7 or 8 AND Internet Explorer 11


    •    Windows 7 or 8 AND Internet Explorer 8-10 AND manually enable TLS 1.2

    If you are using Windows 7 or 8 and Internet Explorer 8, 9 or 10 you need to manually enable TLS 1.2

    How to Enable TLS 1.2 manually

    1. Open Internet Explorer.
    2. Open the Tools menu (select the gear icon near the top-right), then choose Internet options.
      Tools menu open in Internet Explorer
    3. Select the Advanced tab. Scroll down to the Security section at the bottom of the Settings list.
      Internet Options screen after necessary selections are made
    4. Select Use TLS 1.1 and Use TLS 1.2.
    5. For extra security, deselect Use SSL 3.0. When complete, your settings should match the following:

      Selected: Use TLS 1.0, Use TLS 1.1 and Use TLS 1.2
      Not selected: Use SSL 2.0 and Use SSL 3.0
    6. Select Apply.
    7. Select OK.


    • Article last edited: 11-May-2021
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