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    Created users cannot be logged into their institutions

    • Article Type: General
    • Product: Rosetta

    Problem Symptoms:
    When logging in the users into the institution you get a message that the user has no active roles for that institution.

    Error in the log:
    014-07-24 14:37:26,504 WARN [] (http- [] Couldn't add extra info to the UserPrincipal
    at sun.reflect.GeneratedMethodAccessor2528.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(
    at java.lang.reflect.Method.invoke(

    PDS configuration of the institution.
    Rosetta is expecting to get from PDS the institution code.

    For the specific institution (e.g. AAA)
    1. under /exlibris/dps/d4_1/pds/conf_table verify the institution has
    2. In the configuration file, verify the institution code is configured

    Additional Information

    verify configuration on tab services include: [INSTITUTE_DISPLAY] code = AAA desc = Name of Institution AAA lang = ENG

    Category: Rosetta -

    • Article last edited: 7/24/2014