• Article Type: General
• Product: Rosetta
• Product Version: 3

Problem Symptoms:
1. SIP are not successfully ingested [not in the approval queue or technical issues lists]
2. pds_log/server.log has messages like: "Invalid PDS Handle Number:2892013224158184449151046190050"
2. SIPS in /operational_shared/ titles have both an underscore and tilde in front of them (e.g. _~log046logan_1571mtfw55) as opposed to what they look like when they are successfully processed (e.g. *log046logan_1571mtfw55).

Cause:
SIPS failed because the PDS session cookie was removed at midnight.
It means this kind of problems may happen only when a batch deposit job starts just before before 12am and ends after 12am.

Resolution:
To avoid automatic PDS session removal do the following:
1. connect to the Rosettta server via ssh
2. Update /exlibris/dps/d4_1/pds/conf_table/sso_conf and general_conf to use the persistent cookie; the following section was added to those two files:

[PERSISTENT_COOKIE]
pds_cookie_exp = 30
remember_me = Y
[END]