About Resolving Issues

Moving a SIP to the Next Step

1. On the SIPs List - Loading page (see Accessing the Technical Issues Page), select the SIPs you want to move to the next stage. Select the check box at the top of the column to select all of the SIPs on the page. Click Select all Records to select all of the SIPs on all of the pages.
2. In the Action drop-down list, select Move to Next Step.
3. Click Execute.

Rejecting and Declining Problematic Content

1. On the SIPs List page (Submissions > Technical Analysis > Technical Issues), click the folder containing the deposit activities or SIPs that you want to reject or decline.
2. Select the check boxes of the SIPs that you want to reject or decline. Select the check box at the top of the column to select all of the SIPs on the page. Click Select all Records to select all of the SIPs on all of the pages.

   Multiple selections must share the same reason for rejection or decline. If one SIP is rejected for failing a virus check and another for containing an invalid file format, these must be processed separately.

3. In the Action drop-down list, select one of the following:
   • Reject SIP – to reject the file or SIP
   • Decline SIP – to decline the file or SIP

     Producer agents do not receive emails when all SIPs are declined.

4. Click Execute. The Action Reason page opens for the selected files:

Action Reason Page

5. In the Reason drop-down list, select the reason for decline or rejection.
6. In the Note field, enter a note (optional).
7. Click the Save button.
   The file status changes to Rejected or Declined.
8. Do one of the following:
   • If there are other files in the SIP that need to be handled, resolve their issues before continuing.
   • If there are no more files in the SIP, click Move to next stage, then Execute.
     The objects are removed from the folder. A new e-mail template opens for sending information to the Producer Agent.
     The information displayed on the e-mail template is configurable by a Rosetta Administrator. The following figure shows an e-mail response with minimal information. To add or customize fields, see Customizing Display Fields in the Rosetta Configuration Guide.
     
     Decline/Reject E-mail Template
9. In the Add message text box, enter additional information about the problem and how it can be resolved.
10. To have a copy of the e-mail sent to your inbox, click the CC e-mail to me check box.
11. Click the Send button.

Resubmitting or Reloading Problematic Content

1. On the SIPs List page (Submissions > Technical Analysis > Technical Issues), select the deposit activities or SIPs that you want to resubmit or reload.
2. In the Action drop-down list, select Resubmit or Reload.
3. Click Execute.

Replacing a Problematic SIP or File

1. On the SIPs List page (Submissions > Technical Issues), do one of the following:
   • To replace a SIP in the Loading folder, click the SIP ID number.
   • To replace a file in the Validation folder, locate the SIP, click Work On, and then, on the SIP Content List page, click the Replace text in the row that corresponds to the file.
2. On Step 1 of the Replace File wizard, update the File Label and enter a File Note as needed. Click the Next button to proceed to the next step, the Replace Local File page.
3. If you are uploading from a local file, remain on the Insert From Local PC tab. If you are uploading from a file on the server, click the Choose From Server tab to switch to the Replace Server File page.
4. Browse to or select the file you want and click the Upload button.
   The system uploads your replacement file and produces a confirmation page, Replaced File, with the details of the replacement. Assessors, Arrangers, and Approvers will see an alert if a file was replaced.

Viewing a Problematic SIP or File

• To view a deposit activity in the Deposit folder, select the deposit Activity ID.
• To view a SIP from the Loading or Validation folder, click the SIP ID or click the Work On text link in the SIP’s row.
• To view a file in the Validation folder, locate the SIP, click Work On, and then, on the SIP Content List page, click More, then View in the row corresponding to the file.

Validation Stack Error Codes

Handling a Problematic SIP or File

Technical Issues - Details

1. From the View drop-down list select All to see all of the files of the SIP.
2. Click the + icon next to the Problems header to open the tasks failed information.
3. Check the failed reasons to determine the type of problems that need resolving.
4. From the Filter drop-down list, select the error that you want to handle.
5. Select the top (Select All) checkbox to select all of the issues with the same error.
6. Depending on the problem, resolve the issue by performing the actions described below:
   • Format Problems
   • Metadata Errors
   • Validation
   • File Fixity
   • Virus Check

Format Problems

When Rosetta cannot match a file to a single format (based on its unique file signature), the TA must manually choose a format ID and assign it to the file.

To do this, click the Format link that corresponds to the file to which you want to assign a format.

The Format ID page opens:

Assign Format Manually

After Rosetta identifies a format (or the TA has done it manually), the system matches the file's extension to the list of valid extensions as they are stored in the format library.

Incompatible File Extension

If there is a mismatch, the TA can select a format to use for this extension or ignore this problem. The TA can also select a reason and add a comment to the file's DNX.

Action Reason for Ignoring Mismatched Extension

You can select the Remember my decision concerning the chosen format checkbox to create a format identification correction rule based on your response to the error. Rosetta will automatically handle similar format identification errors in the same way. For more information on format identification correction rules, see Validation Stack Rules.

Rerunning Processes

• Rechecking a File
• Rerunning Validation
• Rerunning Enrichment
• Rerunning System Errors

Rechecking a File

Technical Analysts can rerun validation checks on the files.

To recheck a file:

1. On the SIPs List page (see Accessing the Technical Issues Page), click the Validation folder.
2. Find the SIP that contains the file you want to recheck and click Work On in its row.
   The SIP details open with the Content List tab displaying the files contained in the SIP.
3. To recheck only one file, click the Recheck text link in the file’s row. To recheck multiple files, select the check boxes of the files that you want to recheck and select Recheck from the actions drop-down list, then click Execute.

RecheckSIP Files

The Rosetta system runs the validation check again.

During a recheck, Rosetta exhibits the following behavior:

• A message: "Rechecking file(s) \{pids\}" is displayed
• Files are not displayed in the list
• If the recheck fails, an error message: Recheck failed, please contact your system administrator is displayed
  • When the task is complete, the Rechecking file(s) pid message disappears, and files with errors (after recheck), if they exists, are displayed in the list again
  • All file-level operations are available.
  • During the recheck, all SIP level operations are available, including Move to next stage.
  • Trying to execute actions other than Assign and Un-Assign will display a message: SIP(s) \{ids\} is being rechecked - please try again later.