- Product: SFX
- Product Version: SFX 4
- Relevant for Installation Type: Multi-Tenant Direct, Dedicated-Direct, Local, TotalCare
Error example in the autoloader log:
Error: Could not connect to https://holdings.sciencedirect.com/h...&_site=science
Error: Downloading file failed
Error: An error occured during the download process
Error: Running the process failed. See log for more details
Replace the token/password via SFX admin. SFX admin will encrypt it and store it in the configuration file.
The token can be added/changed via SFX Admin -> KB Manager -> Target -> Target Service -> [Edit] -> Autoload menu
Detailed description is available in the knowledge article. It contains example for Springer, but it is relevant for all autoload targets: https://knowledge.exlibrisgroup.com/SFX/Knowledge_Articles/Using_the_Springer_AutoLoader_for_SFX
Total Care customers: Please contact SFX Support via submitting a case and send your token in the case description. SFX Support Team will proceed it for you.
- Article last edited: 03-05-2019