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    Autoload target issues after March SP (2019)

    • Product: SFX
    • Product Version: SFX 4
    • Relevant for Installation Type: Multi-Tenant Direct, Dedicated-Direct, Local, TotalCare

    Issue:
    Service Pack 4.10.7 (March SP) came with encrypting of all passwords. In some cases the token for autoload targets was not encrypted correctly. This issue might be relevant all autoload targets.
    Error example in the autoloader log:

    Error: Could not connect to https://holdings.sciencedirect.com/h...&_site=science
    Error: Downloading file failed
    Error: An error occured during the download process
    Error: Running the process failed. See log for more details

    Solution:

     

    Total Care customers: Please contact SFX Support via submitting a case and send your token in the case description. SFX Support Team will proceed it for you.

     


    • Article last edited: 03-05-2019
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