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    Error retrieving pid file (apache/


    • Product: SFX
    • Product Version: 4
    • Relevant for Installation Type: Local

    Problem Symptoms:

    Revision failed and the log contains the following error:
    (20014)Error string not specified yet: Error retrieving pid file /exlibris/sfx_ver/sfx4_1/<instance_name>/logs/apache/


    The file is empty, or does not exist, and SFX can't restart the instance apache.
    The file location - /exlibris/sfx_ver/sfx4_1/<instance_name>/logs/apache/


    1. Login as the Unix instance user.
    2. Run the following commands:

    a. ps -ef | grep httpd | grep <instance_name> (in order to find the pid number)
    b. kill -HUP <pid_number> (in order to update the file)


    1. If you still encounter this error, you should restart the instance apache using these steps:

    a. server_admin_util
    b. 1 Start/Stop services
    c. 8 Instance Apache restart


    • Article last edited: 10-Aug-2016
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