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    No Primo Central Results Returned in Search

    • Article Type: General
    • Product: Primo
    • Product Version: 4

    Problem Symptoms:
    * No Primo Central results being returned, but previously results were returned
    * Error message in Primo Front End: ?€œYour search failed due to a system error. Please try again. If the problem persists, please notify library staff.?€?
    * Attempts to activate collections in the Primo Central Activation Wizard result in error: "The registration system has failed due to an internal server error"

    Networking issue between the local Front End and the Primo Central Front End

    1. Report the issue to Primo Central Support team
    2. Once they have refreshed the network connection, do a Front End restart in the local Primo environment.

    Category: Primo Central

    • Article last edited: 11/1/2013
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