No Primo Central Results Returned in Search

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Article Type: General
Product: Primo
Product Version: 4

Problem Symptoms:
* No Primo Central results being returned, but previously results were returned
* Error message in Primo Front End: ?€œYour search failed due to a system error. Please try again. If the problem persists, please notify library staff.?€?
* Attempts to activate collections in the Primo Central Activation Wizard result in error: "The registration system has failed due to an internal server error"

Cause:
Networking issue between the local Front End and the Primo Central Front End

Resolution:
1. Report the issue to Primo Central Support team
2. Once they have refreshed the network connection, do a Front End restart in the local Primo environment.

Category: Primo Central

Article last edited: 11/1/2013