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    "No results were found" in Ebsco when Full-Text is Available

    • Product: Alma
    •  

    Description

    When redirected from Primo to Ebsco to an article which has full-text available, a "No results were found" message is displayed together with the Ebsco search page.

    Resolution

    This is typically caused by the CUSTOMER_ID missing from the Linking Parameters in Alma.

     

    In order to resolve this issue:

    1. Search for the relevant electronic Ebsco collection.
    2. Click "Edit Service"
    3. Go to the Linking Information tab, and add the CUSTOMER_ID.

     


    • Article last edited: 09-May-2017
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