Description

When redirected from Primo to Ebsco to an article which has full-text available, a "No results were found" message is displayed together with the Ebsco search page.

Resolution

This is typically caused by the CUSTOMER_ID missing from the Linking Parameters in Alma.

In order to resolve this issue:

1. Search for the relevant electronic Ebsco collection.
2. Click "Edit Service"
3. Go to the Linking Information tab, and add the CUSTOMER_ID.

• Article last edited: 09-May-2017