"No results were found" in Ebsco when Full-Text is Available
- Product: Alma
When redirected from Primo to Ebsco to an article which has full-text available, a "No results were found" message is displayed together with the Ebsco search page.
This is typically caused by the CUSTOMER_ID missing from the Linking Parameters in Alma.
In order to resolve this issue:
- Search for the relevant electronic Ebsco collection.
- Click "Edit Service"
- Go to the Linking Information tab, and add the CUSTOMER_ID.
- Article last edited: 09-May-2017