Skip to main content
ExLibris

Knowledge Assistant

BETA
 
  • Subscribe by RSS
  • Back
    Voyager

     

    Ex Libris Knowledge Center
    1. Search site
      Go back to previous article
      1. Sign in
        • Sign in
        • Forgot password
    1. Home
    2. Voyager
    3. Knowledge Articles
    4. Adding line item to purchase order, get error "Unable to add record"

    Adding line item to purchase order, get error "Unable to add record"

    1. Last updated
    2. Save as PDF
    3. Share
      1. Share
      2. Tweet
      3. Share
    1. Problem Symptoms
    2. Cause
    3. Resolution
    4. Additional Information
    • Product: Voyager
    • Product Version: 8.1.0

    Problem Symptoms

    • When attempting to add a line item to a purchase order in Acquisitions, get error "Unable to add record"
    • Error appears in log.voyager:

    acqsvr[27082] - ERROR - Wed Dec 12 14:54:51 2012
    - UpdateBibRec - catalog.cpp[873]
    Could not convert MARC record. Input: A Output: UTF8 Errors:

    Cause

    MARC record has different encoding than Voyager is expecting.

    Resolution

    1. In Acquisitions > Tools > Workflows > Searching tab, under "Bibliographic Staff Searching/Import" section, change the Character Set Mapping for Local Import to match the encoding of the record you are trying to import.
    2. Click OK
    3. Add line item and import record again.

    Additional Information

    See also Record character encoding does not match the import format: record skipped."


    • Article last edited: 24-Oct-2018
    View article in the Exlibris Knowledge Center
    1. Back to top
      • Adding filter to large data sets in Voyager Advanced and Builder searches returns fewer results than expected or no results
      • Adding MARC field in Voyager Global Data Change places new field at the end of the record
    • Was this article helpful?

    Recommended articles

    1. Article type
      Topic
      Language
      English
      Product
      Voyager
    2. Tags
      This page has no tags.
    1. © Copyright 2025 Ex Libris Knowledge Center
    2. Powered by CXone Expert ®
    • Term of Use
    • Privacy Policy
    • Contact Us
    2025 Ex Libris. All rights reserved