Adding line item to purchase order, get error "Unable to add record"

Problem Symptoms

• When attempting to add a line item to a purchase order in Acquisitions, get error "Unable to add record"
• Error appears in log.voyager:

Cause

MARC record has different encoding than Voyager is expecting.

Resolution

1. In Acquisitions > Tools > Workflows > Searching tab, under "Bibliographic Staff Searching/Import" section, change the Character Set Mapping for Local Import to match the encoding of the record you are trying to import.
2. Click OK
3. Add line item and import record again.

Additional Information

See also Record character encoding does not match the import format: record skipped."

• Article last edited: 24-Oct-2018