Skip to main content
ExLibris

  • Subscribe by RSS
    • Voyager
    Ex Libris Knowledge Center

    Adding line item to purchase order, get error "Unable to add record"

    1. Last updated
      00:04, 9 Dec 2015
    2. Save as PDF
    • Article Type: General
    • Product: Voyager
    • Product Version: 8.1.0

    Problem Symptoms:
    ?€¢ When attempting to add a line item to a purchase order in Acquisitions, get error "Unable to add record"
    ?€¢ Error appears in log.voyager:
    acqsvr[27082] - ERROR - Wed Dec 12 14:54:51 2012
    - UpdateBibRec - catalog.cpp[873]
    Could not convert MARC record. Input: A Output: UTF8 Errors:

    Cause:
    MARC record has different encoding than Voyager is expecting.

    Resolution:
    1. In Acquisitions > Tools > Workflows > Searching tab, under "Bibliographic Staff Searching/Import" section, change the Character Set Mapping for Local Import to match the encoding of the record you are trying to import.
    2. Click OK
    3. Add line item and import record again.

    Category: Acquisitions

    • Article last edited: 10/8/2013