Skip to main content
ExLibris
  • Subscribe by RSS
  • Ex Libris Knowledge Center

    Analyzer Report Studio 8.X in Firefox gives "404 - Not Found"

    • Article Type: General
    • Product: Voyager
    • Product Version: 8.0.0

    Problem Symptoms:
    Analyzer Report Studio 8.X in Firefox gives error "404 - Not Found URL:cchl/res/promptLocale_en-US.xml".

    Cause:
    This behavior is the result of Issue 16384-21410 / VYG-4628.

    Resolution:
    Cognos 10.2.1 resolves issues with Firefox browser; VYG-4628 is resolved in Voyager 9.0.0 and higher.

    Additional Information

    Replication steps:
    1. Open Analyzer 8.x in Firefox.
    2. Choose namespace.
    3. Enter credentials.
    4. At IBM Cognos 8 screen, choose ?Create Professional Reports.?
    5. Select a package (allow pop-ups).
    6. Note message: Multi file request error: The web request failed.
    404 - Not Found
    URL: cchl/res/promptLocale_en-US.xml

    Workaround: Use Internet Explorer.

    Category: (Voyager Analyzer)


    • Article last edited: 6/7/2014