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    Attempt to access patron record in Circ results in database error message

    • Product: Voyager
    • Product Version: 7.2.1

    Problem Symptoms

    Trying to bring up patron record results in error: "A database error occurred. Unable to find patron name."

    Cause

    Fines/fees for extremely large dollar amount were accidentally added to patron record

    Resolution

    Contact Voyager Support for assistance.


    • Article last edited: 08-Oct-2013