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    4. Attempt to delete item, "Unable to delete. Item has an outstanding fine/fee."

    Attempt to delete item, "Unable to delete. Item has an outstanding fine/fee."

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    1. Symptoms
    2. Cause
    3. Resolution
    • Product: Voyager
    • Product Version: All
    • Relevant for Installation Type: Multi-Tenant Direct, Dedicated-Direct, Local, TotalCare

    Symptoms

    Attempt to delete item record > receive message: "Unable to delete. Item has an outstanding fine/fee. Item can be deleted when the fine/fee is paid."

    Cause

    Item has outstanding fines or fees associated with a patron record.

    Resolution

    1. Circulation > Item > scan or enter item barcode
    2. Item menu > Outstanding Fines ... : patron(s) with fines associated with the item listed.
    3. Highlight > click Patron Fines ... button
    4. Handle fine/fee in Patron Fines/Fees window.

    • Article last edited: 25-Apr-2017
    View article in the Exlibris Knowledge Center
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    1. Article type
      Topic
      Language
      English
      Product
      Voyager
    2. Tags
      1. Circulation
      2. fine/fees
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