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    Attempt to delete item, "Unable to delete. Item has an outstanding fine/fee."

    • Product: Voyager
    • Product Version: All
    • Relevant for Installation Type: Multi-Tenant Direct, Dedicated-Direct, Local, TotalCare

    Symptoms

    Attempt to delete item record > receive message: "Unable to delete. Item has an outstanding fine/fee. Item can be deleted when the fine/fee is paid."

    Cause

    Item has outstanding fines or fees associated with a patron record.

    Resolution

    1. Circulation > Item > scan or enter item barcode
    2. Item menu > Outstanding Fines ... : patron(s) with fines associated with the item listed.
    3. Highlight > click Patron Fines ... button
    4. Handle fine/fee in Patron Fines/Fees window.

    • Article last edited: 25-Apr-2017
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