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    AuthenticatePatron service fails with XServiceException

    • Product: Voyager
    • Product Version: 8.1.1

    Problem Symptoms

    Using script and CURL command to POST valid patron data using AuthenticatePatron XML over HTTP web service:

    Input XML:

    <?xml version="1.0" encoding="UTF-8"?>
    <ser:serviceParameters xmlns:ser="">
    <ser:parameter key="pin"><ser:value>1</ser:value></ser:parameter>
    <ser:patronIdentifier lastName="AValidLastName"/>
    <ser:authFactor type="B">xxxx</ser:authFactor>

    Output XML:

    <?xml version="1.0" encoding="UTF-8"?>
    <ser:voyagerServiceData xmlns:ser="">
    <ser:message type="error" errorCode="com.endinfosys.voyager.websvc.AbstractXService.XServiceException">failed to get ServiceParametersDocument from request parameters</ser:message>


    Input XML is not being sent.


    Ensure input XML is created and sent to vxws with the URL, and that it's submitted via POST method.

    Additional Information

    RESTclient ( is a third-party tool that may be useful for verifying that XML is correct and that vxws is sending an appropriate response when it receives the XML.

    • Article last edited: 08-Oct-2013