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    Cannot charge items to patron group in Circulation

    • Product: Voyager
    • Product Version: 8.0.0

    Problem Symptoms

    • Unable to charge to one patron group. All the other groups work fine and the items can be charged to any group except this one
    • When attempt to charge, receive error message: "An error occurred while attempting to process charge request."

    Cause

    Circulation calendar does not include date that would be calculated due date for patron group - item type in policy matrix.

    Resolution

    1. In SysAdmin > Circulation > Calendars, create a new calendar that covers dates beyond current calendars, or extend end date of existing calendar.
    2. In SysAdmin > Circulation > Policy Definitions > [policy] > Calendars, add the new calendar, or verify that the new end calendar end date will include the calculated due date for the patron group in question.

    • Article last edited: 08-Oct-2013