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Ex Libris Knowledge Center

Counter doesn't show "In Transit/On Hold" Items on patron record

  • Article Type: Known Issue
  • Product: Voyager
  • Product Version: 9.1.0
  • Relevant for Installation Type: Dedicated-Direct; Direct; Local; Total Care

Symptoms

* Patron account should show a pending hold request for an in transit item but does not show hold until item is no longer in transit.

Defect Status

Issue VYG-6540 is not reproducible in Voyager 9.2.0.

Replication Steps

1. At circ desk in Policy Group A, item charged to Patron 1
2. At circ desk in Policy Group B, patron 2 places title-level hold.
3. Item is discharged from Patron 1 in Policy Group A; item now has a status of "In Transit On Hold" to Patron 2, and holds on other items have been cancelled.
4. View Patron 2's account. Under Request Information box, numbers below should show 0/1 to indicate the hold but counters actually say 0/0.
5. Item reaches new circ group and is no longer in transit but is on hold for Patron 2. Counter then increments to 0/1.

Workaround

Staff need to check the holds button to be sure that the item is placed on hold as the counter will not reflect items in transit.

Category: Circulation