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    Counter doesn't show "In Transit/On Hold" Items on patron record

    • Article Type: Known Issue
    • Product: Voyager
    • Product Version: 9.1.0
    • Relevant for Installation Type: Dedicated-Direct; Direct; Local; Total Care


    * Patron account should show a pending hold request for an in transit item but does not show hold until item is no longer in transit.

    Defect Status

    Issue VYG-6540 is not reproducible in Voyager 9.2.0.

    Replication Steps

    1. At circ desk in Policy Group A, item charged to Patron 1
    2. At circ desk in Policy Group B, patron 2 places title-level hold.
    3. Item is discharged from Patron 1 in Policy Group A; item now has a status of "In Transit On Hold" to Patron 2, and holds on other items have been cancelled.
    4. View Patron 2's account. Under Request Information box, numbers below should show 0/1 to indicate the hold but counters actually say 0/0.
    5. Item reaches new circ group and is no longer in transit but is on hold for Patron 2. Counter then increments to 0/1.


    Staff need to check the holds button to be sure that the item is placed on hold as the counter will not reflect items in transit.

    Category: Circulation