Problem Symptoms

• Following installation or upgrade, running the Voyager client produces following or similar error: "Component 'EISUCTBX.ocx' or one of its dependencies not correctly registered: a file is missing or invalid"
• Uninstallation and reinstallation of the Voyager clients does not resolve the issue.

Cause

This issue may result when Voyager is not completely uninstalled prior to re-installation, or registry keys become corrupted during re-installation or upgrade.

Resolution

1. Use a 3rd party repair utility such as Microsoft FixIt to clean up the uninstallation, and repair registry keys. http://support.microsoft.com/mats/program_install_and_uninstall/en-us
2. Re-Install Voyager

• Article last edited: 18-Jun-2014