Problem Symptoms

• When attempting to uninstall Voyager clients, get Error 1721 or Error 1722: "There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor."
• When attempting to install Voyager clients, get Error 1721 or 1722: There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor."

Defect Status

Issue VYG-4590 is currently pending work plan.

Replication steps

Install or uninstall Voyager clients on a Windows 7 or 10 (32- or 64-bit) machine.

Result: 

Error 1721. There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor.
or
Error 1722 There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor

Workaround

Try the workarounds below. Contact Support if still unable to uninstall the program.

Add PowerUsers

1. Right-click cmd.exe, and choose "Run as administrator" to open a command-line session.
2. At the prompt, type: net localgroup
3. If "Power Users" is not listed, at the prompt, type: net localgroup "Power Users" /add

Run Fix It tool

1. Download Microsoft's Fix It tool: https://support.microsoft.com/en-us/...led-or-removed
2. Run the Fix It tool.

Check Windows Installer services.

1. Press Windows key + R, type services.msc, press enter and then click Services.
2. Double-click on the Windows Installer service.
3. In the Windows Installer properties window, click on dependency tab.
4. You will see the dependency services listed there. (Remote Procedure Call and DCOM Server Process Launcher)
5. Both the above services should be ‘Started’ and set to’ Automatic’.

Re-registering the Windows Installer:

1. Quit all Windows programs
2. Start > All Programs > Accessories > Run
3. Type msiexec /unregister in Open box
4. Click OK
5. Start > All Programs > Accessories > Run
6. Type msiexec /regserver in Open box
7. Click OK
8. Restart PC

Additional Information

If problems persist, contact your I.T. Department for assistance.

• Article last edited: 13-Aug-2020