- Product: Voyager
- Product Version: 9.2.1, 10.0.0
- Relevant for Installation Type: Multi-Tenant Direct, Dedicated-Direct, Local, TotalCare
- Lost Item Return: remove processing fee checked in System Administration > Circulation > Policy Definitions > Policies
- Lost Item Processing fee not removed when lost item returned
- Exception logged in CIRC_TRANS_EXCEPTION but not included in Exceptions Report (circjob 24)
Issue VYG-7314 is resolved for Voyager 10.2.0 and higher.
- Identify a lost item that belongs to a policy where "Lost Item Return: remove processing fee" is checked in System Administration > Circulation > Policy Definitions > Policies.
- Log into Circulation at the policy's circ desk as an operator that belongs to a security profile where "Lost item return: refund processing fee" is NOT checked.
- Discharge the item. Follow the prompts; note that the Lost Item Fines and Fees box does not offer "Remove Lost Item Processing Fee" as an option. This is working as designed as operator does not have permission to remove the fee.
- Examine CIRC_TRANS_EXCEPTION table and note that TRANS_EXCEPT_TYPE 11 (Lost Item Discharged) and 57 (Lost Item Return - Processing Fee Not Removed) are logged for the transaction. This is working as designed.
- Run Circjob 24. Examine the output (either in the .inp file or by processing in Reporter). Note that exception type 11 is included in the output, but exception type 57 is not.
Also applies to
- Overdue Fine (exception type 56)
- Lost Item Replacement Fee (exception type 58)
- Patron counter decrement (exception type 59)
- Article last edited: 07-Nov-2017