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    Item shows hold, but does not display associated patron

    • Article Type: General
    • Product: Voyager
    • Product Version: 8.1.2

    Problem Symptoms:
    * In Circulation, request maintenance shows counter of 1, but no requests listed when open request maintenance window.
    * No active requests for item or title in the database.

    Cause:
    Request counter failed to decrement when request expired.

    Resolution:
    Open Support Incident if you are seeing symptoms noted.

    Category: Circulation


    • Article last edited: 9/9/2014