• Article Type: General
• Product: Voyager
• Product Version: 7.2.1

Problem Symptoms:
* Patron renewing items through My Account gets "One or more items failed to renew (Please see status below for detail)"
* Item for renewal shows "Not renewed"
* Leave page & return, and item shows Renewed, with new due date -- renewal is actually successful

Cause:
Several out-of-date .jar files in vxws need to be replaced.

Resolution:
Open a Support Incident via eService if you are on Voyager 7.2.1 and are experiencing this issue.

Category: Opac

• Article last edited: 10/8/2013