OvP: cancelling hold produces "An unexpected error has occured."

• Article Type: General
• Product: Voyager
• Product Version: 8.2.0

Problem Symptoms:
* Cancel hold in Primo MyAccount results in "An unexpected error has occured"

Cause:
vxws.properties is missing configuration for hold cancellation messages.

Resolution:
1. Connect to Voyager server.
2. cd /m1/voyager/xxxdb/tomcat/vxws/context/vxws/ui/
3. Compare eng/vxws.properties to exl_default/vxws.properties.
4. Reconcile eng/vxws.properties.
5. Be sure that request cancellation response messages are in eng/vxws.properties
page.myAccount.reqPending.cancel.failure=Failed to cancel request.
page.myAccount.reqPending.cancel.success=Request cancelled.
6. Save changes.