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    PO line item cannot be received or marked

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    • Product: Voyager
    • Product Version: 9.1.1
    • Relevant for Installation Type: Multi-Tenant Direct, Dedicated-Direct, Local, TotalCare

    Problem Symptoms

    • Loaded order file form vendor via Bulk Import
    • Log file message: "Error in reconcile purchase order" 
    • Receive/Mark in the Detailed Line Item within the Acquisitions client grayed out/inactive

    Cause

    Record in file not formatted correctly, and created second copy on previous line item without attending information

    Resolution

    1. Detailed Line Item > Copies/Funds > Expand to show the funds for both copies 
    2. Note that Copy #2 has an empty fund allocation. 
    3. Add ... > Copy Number: 2 > Edit Fund > assign ledger/fund as desired 
    4. Save the changes 
    • Article last edited: 17-Jul-2017