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    Pptrnextr Patron Extract does not run

    • Product: Voyager
    • Product Version: 8.2.0
    • Relevant for Installation Type: Multi-Tenant Direct, Dedicated-Direct, Local, TotalCare

    Problem Symptoms

    • Patron Extract (Pptrnextr) does not run as expected
    • Receive "Please use PpatronExpX in the /sbin directory" message when running Patron Extract.


    -y parameter is required to run Patron Extract (Ppatronextr) in Voyager 8.2.0 and later versions.


    1. Append the -y parameter to the end of Pptrnextr command, or
    2. Use the new PpatronExpX Patron Extract (XML) export service.  This can be run from WebAdmin.

    Additional Information

    See the Technical User's Guide for more information on the -y parameter and Pptrnextr (Patron Extract)

    See the Developer Network for information on the new PpatronExpX Patron Export Service 

    • Article last edited: 20-Mar-2019
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