• Article Type: General
• Product: Voyager
• Relevant for Installation Type: Dedicated-Direct; Direct; Local

Problem Symptoms:
* Attempting to process request in Relais results in error message:
"ERROR from NCIP server: AcceptItem - Cannot Accept Item"
* Item is created in Voyager
* Hold is not placed on item when request is processed via Relais

Cause:
Holds not enabled in patron group / item type combination in policy matrix

Resolution:
1. Go to SysAdmin > Circulation > Policy Definitions > [policy definition] > Matrix
2. Choose relevant patron group / item type combination entry
3. Click Modify
4. In Circulation Policy Matrix Record Settings window, on Settings tab, ensure Hold checkbox is checked
5. Save change to matrix; save change to policy definition

Category: Voyager InterCirc-U

• Article last edited: 10/8/2013