Skip to main content
ExLibris

Knowledge Assistant

BETA
 
  • Subscribe by RSS
  • Back
    Voyager

     

    Ex Libris Knowledge Center
    1. Search site
      Go back to previous article
      1. Sign in
        • Sign in
        • Forgot password
    1. Home
    2. Voyager
    3. Knowledge Articles
    4. Relais: "Unable to Checkout Item. ERROR -- a database or system error occurred."

    Relais: "Unable to Checkout Item. ERROR -- a database or system error occurred."

    1. Last updated
    2. Save as PDF
    3. Share
      1. Share
      2. Tweet
      3. Share
    1. Problem Symptoms
    2. Cause
    3. Resolution
    • Product: Voyager
    • Product Version: 8.2.0

    Problem Symptoms

    • Relais presents "Unable to Checkout Item. ERROR -- a database or system error occurred." during self checkout transactions.
    • The due date for materials is within ~30 days, or is beyond the date range of the current Circulation Calendar.

    Cause

    This issue may be caused when due dates for materials incur a due date that is near or beyond the date range of the current circulation calendar and the new circulation calendar has not been added to the circulation policy of the the patron checking out the materials.

    Resolution

    1. In Sys Admin > Circulation > Calendars check the end date of the current circulation calendar and insure that a calendar exists covering the period materials will be issued, extending past the material's due date by at least ~30 days.
    2. Create or modify calendars as necessary to ensure that calendars exist covering a period longer than an item may be checked out..
    3. In Sys Admin > Circulation > Policy Definitions, for each policy definition, insure that calendars have been added in the calendars tab, extending well beyond the potential due date of any materials.

    • Article last edited: 24-Feb-2014
    View article in the Exlibris Knowledge Center
    1. Back to top
      • Reinstall or reconfigure ODBC for Voyager after an upgrade
      • Related bib is not found in WebVoyage
    • Was this article helpful?

    Recommended articles

    1. Article type
      Topic
      Language
      English
      Product
      Voyager
    2. Tags
      1. 8.2.0
      2. NCIP
      3. Relais
      4. System Admin
    1. © Copyright 2025 Ex Libris Knowledge Center
    2. Powered by CXone Expert ®
    • Term of Use
    • Privacy Policy
    • Contact Us
    2025 Ex Libris. All rights reserved