Troubleshoot patron being blocked in Voyager Self Check
- Product: Voyager
- Relevant for Installation Type: Multi-Tenant Direct, Dedicated-Direct, Local, TotalCare
Question
Tips for troubleshooting patron being blocked in Voyager Self Check.
Answer
If a patron is being blocked or unable to charge/renew/etc., try the following:
- Log into the Circulation Client as the operator designated for Self Check, at the Circulation Happening Location designated as the Self Check Location.
- Look up the patron.
- Is the patron expired?
- Does the patron have blocks that prevent login?
- Does the patron have a hold on its only address?
- Attempt the same transaction in the Circulation client.
- Is the transaction prevented by patron blocks for overdues, max charges, etc.?
- Is the charge prevented for policy reasons such as patron group/item type, or a location issue?
Typically the Circulation client will have useful error messages that indicate what is preventing the transaction, while Self Check provides minimal instruction.
Additional Information
A good rule of thumb to remember is that if testing in the circulation client brings up any messages you have to click through (for example blocks, overrides, or a choice like when there are multiple duplicate active barcodes), a regular user would not be able to complete a transaction at a Self Check station using that patron barcode.
- Article last edited: 18-Feb-2020