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    Troubleshoot patron being blocked in Voyager Self Check

    • Product: Voyager
    • Relevant for Installation Type: Multi-Tenant Direct, Dedicated-Direct, Local, TotalCare



    Tips for troubleshooting patron being blocked in Voyager Self Check.


    If a patron is being blocked or unable to charge/renew/etc., try the following:

    • Log into the Circulation Client as the operator designated for Self Check, at the Circulation Happening Location designated as the Self Check Location.
    • Look up the patron. 
    • Is the patron expired?
    • Does the patron have blocks that prevent login?  
    • Does the patron have a hold on its only address?
    • Attempt the same transaction in the Circulation client. 
    • Is the transaction prevented by patron blocks for overdues, max charges, etc.?
    • Is the charge prevented for policy reasons such as patron group/item type, or a location issue?

    Typically the Circulation client will have useful error messages that indicate what is preventing the transaction, while Self Check provides minimal instruction.


    Additional Information

    A good rule of thumb to remember is that if testing in the circulation client brings up any messages you have to click through (for example blocks, overrides, or a choice like when there are multiple duplicate active barcodes), a regular user would not be able to complete a transaction at a Self Check station using that patron barcode.


    • Article last edited: 18-Feb-2020