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    UB: Request form not available if local db not selected

    • Article Type: General
    • Product: Voyager
    • Product Version: 9

    Problem Symptoms:
    * Title held in local database and remote UB database.
    * UB Request Form not available when click "Make a Request" from record.

    Cause:
    This behavior is the result of issue VYG-5959.

    Resolution:
    VYG-5959 is resolved for Voyager 9.1.1 and higher.

    Additional Information

    Replication steps:
    Setup:
    1. Identify title held at two partner UB databases - UB1 & UB2
    2. Identify UB-eligible patron in UB1.
    3. In UB1 > SysAdmin > OPAC Configuration > Request Forms, UB1 is not in Selected Databases for UB request form
    4. Add UB2 to WebVoyage database configuration for UB1's WebVoyage skin.
    Replicate:
    1. Log into UB1 WebVoyage as UB-eligible patron
    2. Select UB1 and UB2 as databases to search.
    3. Search for title held in both databases.
    4. View record
    5. Click Make a Request. UB Request is not available.

    Workaround: Add local DB to Selected databases in SysAdmin > OPAC Configuration > Request Forms for UB Request form.

    Category: (Voyager) - Voyager

    Subject: Voyager


    • Article last edited: 8/4/2014