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Ex Libris Knowledge Center

Unable to edit pending requests from patron window in circulation client

  • Article Type: Known Issue
  • Product: Voyager
  • Product Version: 9
  • Relevant for Installation Type: Dedicated-Direct; Direct; Local; Total Care

Symptoms

Operators are unable to edit holds or recalls from the Patron Request Information window when a patron has an active request

Defect Status

Issue VYG-6394 is resolved for Voyager 9.1.1

Replication Steps

1. Charge item to Patron A.
2. Patron B requests hold/recall on the item.
3. Operator opens the Patron>Patron Request Information window, highlights hold to be edited, and Edit button is inoperable.

Workaround

Edit holds and recalls in the item window.

Category: Circulation