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    VXWS: My Account Loans limit

    • Article Type: General
    • Product: Voyager
    • Product Version: 8.2.0

    Symptoms

    cannot limit number of charged items retrieved for a patron; if the patron has many items charged out, receive an error message when viewing the patron record in Primo

    Defect Status

    Issue 16384-16674 is resolved for Voyager 8.2.0 and higher (with Primo 4.2 and higher).

    Replication Steps

    • In Primo, log in as a patron that has many (approximately more than 150) charged items.
    • Receive the following error: "We're sorry, but an unrecoverable problem was detected trying to call the ILS system. Try again later."

    Workaround

    In Primo's Back Office increase the following setting: Primo Home > Advanced Configuration > All Mapping Tables > ILSG Configuration > Timeout.


    • Article last edited: 23-Mar-2015