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    Voy/Primo: Primo My Account not displaying loans

    • Article Type: General
    • Product: Voyager
    • Product Version: 8.2.2

    Problem Symptoms

    • Recently upgraded to Voyager 8.2.2
    • In Primo, does not display current loans in My Account

    Cause

    vxws.properties does not have updates in the most recent version.

    or

    vxws.properties is empty.

    Resolution

    If vxws.properties is empty:

    1. cd /m1/voyager/xxxdb/tomcat/vxws/context/vxws/eng
    2. cat vxws.properties
    3. vxws.properties should have configuration settings for vxws. If you do not see these settings in the file,mv vxws.properties vxws.properties.{date}
    4. cd ../
    5. cp -p exl_default/vxws.properties eng/vxws.properties
    6. cd eng
    7. diff vxws.properties vxws.properties.{date}
    8. Apply any customizations you wish to retain from vxws.properties.{date} to the new vxws.properties file.

    If vxws.properties has not been updated to the most recent version, follow steps 3-8 above.


    • Article last edited: 03-Aug-2016