Voy/Primo: Primo My Account not displaying loans

Problem Symptoms

• Recently upgraded to Voyager 8.2.2
• In Primo, does not display current loans in My Account

Cause

vxws.properties does not have updates in the most recent version.

or

vxws.properties is empty.

Resolution

If vxws.properties is empty:

1. cd /m1/voyager/xxxdb/tomcat/vxws/context/vxws/eng
2. cat vxws.properties
3. vxws.properties should have configuration settings for vxws. If you do not see these settings in the file,mv vxws.properties vxws.properties.{date}
4. cd ../
5. cp -p exl_default/vxws.properties eng/vxws.properties
6. cd eng
7. diff vxws.properties vxws.properties.{date}
8. Apply any customizations you wish to retain from vxws.properties.{date} to the new vxws.properties file.

If vxws.properties has not been updated to the most recent version, follow steps 3-8 above.

• Article last edited: 03-Aug-2016