Problem Symptoms

• All Analyzer reports have a status of waiting
• In run history details, receive error: CNC-SDS-0410 The email message was not sent.

Cause

Sender email address missing or not configured correctly

Resolution

1. Log into server as Cognos user
2. Go to /m1/shared/cognos/[version]/configuration/
3. In the cogconfig.xml file, edit the defaultSender value (i.e. name@school.edu)

<crn:parameter name="defaultSender">
<crn:value xsi:type="xsd:string">name@school.edu</crn:value>

4. Restart the server processes for Analyzer (Cognos) as the Cognos user:

/m1/shared/cognos/[version]/bin/cogconfig.sh -stop

/m1/shared/cognos/[version]/bin/cogconfig.sh -s

• Article last edited: 08-Oct-2013