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    Voyager Analyzer Scheduled Reports Fail after Upgrade

    • Article Type: General
    • Product: Voyager
    • Product Version: 8.2.0

    Problem Symptoms

    • All Analyzer reports have a status of waiting
    • In run history details, receive error: CNC-SDS-0410 The email message was not sent.

    Cause

    Sender email address missing or not configured correctly

    Resolution

    1. Log into server as Cognos user
    2. Go to /m1/shared/cognos/[version]/configuration/
    3. In the cogconfig.xml file, edit the defaultSender value (i.e. name@school.edu)
    <crn:parameter name="defaultSender">
    <crn:value xsi:type="xsd:string">name@school.edu</crn:value>
    1. Restart the server processes for Analyzer (Cognos) as the Cognos user:

    /m1/shared/cognos/[version]/bin/cogconfig.sh -stop

    /m1/shared/cognos/[version]/bin/cogconfig.sh -s


    • Article last edited: 08-Oct-2013