Skip to main content
ExLibris
  • Subscribe by RSS
    • Back
    Voyager
    Ex Libris Knowledge Center

    WEBV:No-Fill Request reasons not displaying in "My Account" page

    1. Last updated
    2. Save as PDF
    • Article Type: General
    • Product: Voyager
    • Product Version: 8.2.1

    Description:
    Bug Report Form for Issue 16384-7121

    Module: Call Slip
    Release(s) replicated in: 7.1
    Server Platform(s) affected: Solaris/all
    PC O/S (if this is PC specific): n/a
    Browser type & version (if WebVoyage): all supported
    Loss of functionality from (previous version, if applicable): Classic

    Expected Results: When a patron’s call slip request has not been filled, the specific call slip no-fill reason applied should display along with the Not Filled status in the patrons Requests Pending section in WebVoyage.

    Actual Results: When a call slip request is not filled, only the Not Filled status displays in WebVoyage – the specific no-fill reason selected during call slip processing doesn’t display anywhere.

    Workflow Implications: Sites can’t provide patrons with information about why a request has not been filled.

    Replication steps:
    Place a call slip request.
    In the Call Slip client, select this request, hit the dropdown for Fill Request, and select a no-fill request and click Process.
    Go to your patron’s My Account page in the tomcat WebVoyage interface – you’ll see that the request displays a status of Not Filled, but the no-fill reason doesn’t display. If you view your patron record in the classic interface, you’ll see both the Not Filled status and the specific no-fill reason you applied.

    Resolution:
    Fixed in Voyager 8.2.1.

    • Article last edited: 3/7/2015